natilia skincare

Terms and Conditions

1. Scope

These terms and conditions are valid for goods sent to customers in the EU and Switzerland.

The company natilia skincare operates an online store selling natural skincare products and accessories via the website www.natilia-skincare.com.

2. Contractual partner

The contract of sale is with natilia skincare.
If you have any queries, please contact us on +49 8382 504 2630 (weekdays from 9.00 am to 5.00pm) or by email at office@natilia-skincare.com.


3. Formation of a contract

The presentation of goods and prices on our website does not represent an offer to form a contract. By placing an order through our online store you are making a binding offer to purchase and this offer must first be accepted by us. We are under no obligation to accept any order placed by you. Once you have placed an order, you will receive an automatic acknowledgement email confirming that your order has been received. This will be sent to the email address you have given us and will contain the details of your order, which you can then print. However, this acknowledgement does not represent acceptance of the order or that a contract of sale exists between us. Acceptance of the order and a contract between us will be deemed to have occurred either when we send an email confirming the order or with the dispatch of the goods.


Making a purchase:

To place an order through our online store, you will need to follow the ordering procedure set out here. Firstly, simply browse our store and add any items you wish to buy to your shopping basket. When you have finished your selection, the second step requires you to enter your customer details, including invoice address as well as any delivery address, should this differ from the invoice address. The third step requires you to confirm the method of delivery and payment. The fourth step gives you the opportunity to check details such as name, address, items in the shopping basket and method of payment. In the final step, after accepting our terms and conditions by ticking the box, simply click on "buy now" to complete and send your order.


4. Ownership of the goods

The goods ordered and delivered shall remain our property until payment has been received in full.


5. Prices and delivery charges

All prices quoted on our online store are in euros and include the current German statutory VAT, plus delivery charges where appropriate, as listed below. Deliveries to Switzerland include the current Swiss statutory VAT, plus any delivery charges.


Deliveries to Germany, Austria and Switzerland with an order value of under 60 euros are charged at a flat rate of 3.95 euros. Orders with a value of over 60 euros are delivered postage free.


Deliveries to all other EU countries with an order value of under 100 euros are charged at a flat rate of 9.80 euros. Orders with a value of over 100 euros are delivered postage free.

All of our deliveries are made using DHL.


6. Delivery and availability of goods

We deliver to all EU countries and Switzerland. We welcome orders from other countries – please contact us for details.


We aim to dispatch all orders within two to three working days after we receive confirmation of full payment of an order from PayPal.


Delivery of your parcel typically takes 2-3 working days within Germany, Austria and Switzerland. Deliveries to other EU countries can take 7-10 working days to arrive.

If an item is not in stock at the time that you place your order, we will immediately inform you by phone or email.

7. Payment

Payment for all orders placed through our website is made through PayPal.

8. Privacy Policy

We are committed to protecting the personal information of our website visitors. When you provide such information, we are legally obliged to ensure data collected, stored and processed by us is done so in line with EU legislation concerning the protection of personal data. We do not collect personal information about you, except when you provide it to us for purposes such as fulfilling orders, responding to your requests and other communication with you. When you visit our website, we collect anonymised details such as your IP address, date and time, and the browser and operating system used. This information cannot personally identify you and is used for statistical purposes only.


Any personal information submitted by you, such as your name or contact details in your order or email, will only be used for the purpose for which you supplied such information and for communication with you. We respect your privacy and do not share your personal information with any third party, other than when necessary to complete the transaction and delivery of your order, when required by law or when you have given us your express permission to do so. German legislation will be complied with regarding any information disclosed to third parties for the purposes of fulfilling your order.


Storage of information

Personal information you have placed on our website will only be stored for as long as necessary and for the purpose for which you provided the data.

There is, however, a legal requirement to keep certain data for up to 10 years, such as for tax purposes.

Your rights

If you wish to withdraw your consent to having your personal data stored or wish to correct such data, you can request that we delete, correct or block your personal data.

You can at any time, free of charge, request information about the personal data we have stored relating to you. If you wish to receive such information, as well as information about the purpose of the storage, deleting or blocking such data, please contact us at:


natilia skincare

Austrasse 21

D-88131 Lindau/Bodolz

Tel.: +49 8382 504 2630

Fax: +49 8382 944 451

Email: office natilia-skincare com



Links to other websites

Our website contains links to websites owned and operated by third parties. These third party websites set their own cookies and have their own privacy policies. Please be aware that we are not responsible for the privacy practices of such third party websites and you should always carefully read the cookie and privacy policies of each website you visit.

9. Legal notice

This website, its terms and conditions and privacy policy are governed by the laws of Germany. Any disputes relating to this website or its contents shall be subject to the exclusive jurisdiction and resolved by the courts of Germany.

10. Copyright

Material on this website is protected by copyright which is owned by natilia skincare. You may view, print and download information from our website for your personal use only, but this information must not be used for commercial purposes or incorporated into any publication or used on another website without our express written permission.